Patient & Family Experience
What is Patient and Family-Centered Care?
Welcome to Manning Family Children’s and thank you for entrusting your child’s care to us. We look forward to providing the highest quality patient-centered medical care. Here at Manning Family Children’s the patient/family experience is an integral part of our care and we encourage you to give us your input.
An approach to providing healthcare services that encourage the health and well-being of children and young adults through a respectful partnership between healthcare providers, patients, and families.
This partnership empowers patients and families by including them in:
- Decision-making
- Providing education
- Participating in patient care
- Encouraging questions
The patient experience
It is the goal of Manning Family Children’s to create a welcoming, healing, caring, safe and professional environment for our patients, families, visitors and employees. Our Patient Experience representative is available to assist our patients, families and visitors with anything from quality of care, communication and quality of interaction to directions. If you have any concerns or need any assistance, please contact the Patient Experience office at 504.896.3073 or email chnolapatientexperience@LCMChealth.org.
- Patient care/safety
- Patient satisfaction
- Patient/Family advisory council
- Commitment to quality
- Patient rights and responsibilities
- Daisy Award Nomination Form
Billing & insurance
From billing and insurance to financial assistance, Manning Family Children’s has your back. You can also request a copy of your child's medical records or gain access to your LCMC Health Patient Portal. For questions, be sure to check out our informational pages.
Quality
At Manning Family Children's, our goal is to foster a culture of Zero Harm, where everyone is positive, proactive, and accountable for patient safety. We strive to build an organization where past events and efforts serve as a foundation for ongoing improvements. Here, we prioritize our focus on people and how best to serve them. Our professionals ensure that we make improvements every day.
This recognition underscores our continued commitment to patient safety, quality care, and clinical excellence.
Quality can be measured in many ways. While there is no universal agreement about which method should be used, the following are often cited as the best indicators to determine whether or not you receive quality care for your medical condition.
Is the hospital accredited by the Joint Commission?
The Joint Commission is an independent, nonprofit organization that evaluates and accredits nearly 18,000 healthcare organizations and programs in the United States. Joint Commission accreditation is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards.
To earn and maintain accreditation, an organization must undergo an on-site survey by a Joint Commission survey team at least every three years.
Is the hospital rated highly by state or consumer groups?
One important way to learn about hospital quality is to look at hospital report cards developed by state and consumer groups. A recent study about such reports found that besides helping consumers make informed choices, they also encourage hospitals to improve their quality of care.
Does the hospital have experience and success with your condition?
Consumer groups publish guides to hospitals and other healthcare choices in various cities. You can call your state department of health, healthcare council, or hospital association to find more information. Also, you can ask your doctor what he or she thinks about the hospital.